Sit Down New York, Inc. Purchase Agreement
For all customer service questions, delivery changes, building certificate of insurance requests contact orders@sitdownny.com or call our customer service department at (212) 777-7716
Cancellations
1. Excluding “rush” orders, Cancellations on “In-stock” items are permitted without any fees, as long as cancellation is made within (2) Days after the order is placed and the merchandise is not yet shipped or picked up. Thereafter “SDNY” will retain a 25% cancellation fee of the purchase price.
2. Items marked “Final Sale” are sold “As Is” and cannot be returned, exchanged or canceled.
3. Special purchases of wholesale quantity or wholesale discounts, floor samples, clearance items or “rush” orders are all “Final Sale”.
4. All refunds will be made in original method of payment, excluding cash which will be refunded by check which can be picked up or will be mailed within 2 weeks. Please allow at least (7) business days for your refund to be processed.
Returns
1. Qualifying preference returns on received merchandise are subject to a 25% restocking fee from total of sale and must be initiated within (7) days of delivery or pick up. All returning merchandise must be in original condition and with all original packaging & documentation otherwise “SDNY” reserves the right to refuse such returns.
2. All bedding (mattresses, foundations, mattress pads, sheets, pillows, comforters, futons & futon covers) are “final sale” and cannot be returned, exchanged.
3. All returns are subject to round trip shipping charges. If you are returning an item that was part of our free shipping promotion, our actual shipping or delivery cost will be deducted from your refund.
Damages
1. Customer is responsible to thoroughly inspect all received merchandise for damages & defects upon delivery or pick up. All concealed damages or defects found after the delivery service leaves must be reported within 48 hours for repair or replacement at our discretion. Sit Down New York, Inc. is not responsible for any damages or broken items if the customer picked up or arranged their own delivery and/or assembly.
2. Natural products like leather, wood, and marble are subject to variation and imperfections from piece to piece. These naturally occurring variations add character to the item and subsequently are not considered as damaged or defective.
Special Orders & Built To Order
1. Special orders refer to any order that is custom ordered to customer specifications; this may also include items sold via catalog that is not regularly stocked or sold by “SDNY”. A 50% non-refundable deposit is due on special and custom orders at the time the order is placed. An estimated lead time will be given at the time of purchase. The customer will be notified of any lead time extensions. The 50% deposit is only refundable if (a) the order is canceled by customer within (2) days of original purchase date or (b) “SDNY” is unable to deliver the merchandise within the mutually agreed extended delivery date.
2. Built to order merchandise, product modifications and work orders are “final sale” and cannot be returned, exchanged or canceled.
Customer Pick Ups
All merchandise pick-ups from our warehouse or store must be arranged at least (1) day in advance.
Deliveries
1. It is the responsibility of the customer to ensure that the furniture can fit through doorways, stairwells and into elevators, etc. Sit Down New York, Inc. shall not be responsible for any merchandise that does not fit. (Where available cost of breakdown of furniture starts at $199.00).
2. It is the customers’ responsibility to clear the room for delivery; protect floors, move lamps, wall art, etc. While we take care to avoid damaging any property while delivering we are not responsible for any accidental property damage that may occur.
3. It is the responsibility of the customer to disclose any building insurance requirements, lack of elevator, or building delivery time restrictions.
4. All fees for failed deliveries, including “no fits” are non-refundable. Additional delivery and/or restocking fees may apply if delivery needs to be adjusted, rescheduled, or canceled for reasons aforementioned.
5. Customer must contact “SDNY” at least 24 hours prior to delivery (or merchandise released to freight carrier for long distance delivery) to reschedule or make any adjustments. For all orders shipped via UPS, FedEx or Freight Carrier, the customer is responsible to inspect & count all boxes received, make notation of any found damages on all copies of the carriers BOL (bill of lading), Take clear pictures of damaged pieces/boxes.
6. The customer is responsible to provide “SDNY” all the necessary information for building certificate of insurance requirements, which can take up to (3) business days to get issued by the insurance provider.
7. We are not responsible for late deliveries due to circumstances beyond our control.
Manufacture Warranties
Our products have a limited warranty for one full year from defects in materials and workmanship. At our discretion and upon inspection, we will repair, replace or make a price adjustment to correct a defect. Defects caused from normal wear and tear, exposure to the elements, improper assembly or dis-assembly, product modification, intentional damage, abuse, accidents, unintended uses and /or improper care are exempt from coverage.